Spin Million Casino Player’s struggling to withdraw their bonus winnings
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Spin Million Casino – Player’s struggling to withdraw their bonus winnings.
Dear elisamora,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
Meanwhile, I have checked the general bonus terms and conditions, and this is what I found https://www.spinmillion13.com/en/terms-and-conditions:
“The maximum withdrawal amount for any free bonus and free spins, is 100 EUR, 100 USD, 100AUD, 100CAD, 1000 SEK, 1000 NOK, 7000 RUB (as applicable) unless mentioned otherwise.”
“No-deposit bonuses come with a 50x (times) wagering requirement, unless stated otherwise.”
I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela